Here is everything you need to know about the conversion to gkhouses!
As you can tell, things are changing around here. We have happy tenants and owners in Birmingham, Nashville, Chattanooga, and Little Rock; and we are incredibly excited about making you happy too!
We’ve opened new offices before, but don’t think we are perfect. We do have a good idea of the types of questions you want to know. So below, we’ve answered a bunch of those.
Frequently Asked Questions:
1. What is going to change?
While property management is a simple business, it isn’t easy. We’re going to move the Echo Summit business onto the gkhouses platform which will allow you to experience the best property management has to offer.
The changes that will actually appear to you won’t be mind-blowing. We may change some of “how the sausage is made”, but at the end of the day, it is going to look very similar to you.
The biggest two changes (one temporary and one permanent) are going to be – moving over to our software platform and tweaking how we communicate with you.
The software is the EXACT same software that Echo Summit has always run, we will just need you to switch over to our database. This will simply mean you have to re-register your account/email address.
The second change, our communication change, is an effort to get you communicated with as accurately and quickly as possible. We will be doing away with the personal emails of team members and have one email for getting your questions answered – email@example.com.
This new email does NOT mean your email is going into the email ethos. You will still communicate with some of the same team members you have communicated with in the past. This new email simply gives us the ability to measure how quickly our team is getting back with you and also the quality of the information and responses they provide you.
2. When will this take place?
We have already started the conversion and we are practically done. When you received the December Owner Statement, that is the cutoff date from the old system into the new system. You may receive a “short statement” that closes out the month if the last Owner Statement doesn’t fall on the last day of the month. For instance, if you received a statement on the 15th of the month, you may receive a new “short statement” that runs from the 16th till the end of that month.
3. Where do I find my old information?
Our plan is to leave the old system’s Owner Portal up for a few days. But don’t worry! We will also be migrating the Owner Statement information in pdf format to our server, so we will have it available in the future.
4. How do I get set up, log in and view my new Owner Portal?
Prefer to do it the old-fashioned way? Check out this pdf with step-by-step instructions:
5. How do I read and understand my new Owner Statement/Packet?
Here’s a pdf version of our Owner Statement if you would prefer the paper version:
6. What about tax reporting at the end of the year?
Echo will be sending you all the year-end reporting information for 2018. You should receive this the first last week of January or first week of February.
7. Are you going to change the name to gkhouses?
Probably, but not definitely. The Echo Summit brand has such a positive reputation in the Denver and Fort Collins communities that it is hard to change. We’d love to keep it.
But, that being said, our goal is to grow a national brand and managing too many different brands doesn’t help us do that. So at some point, not tomorrow, we will be changing to the gkhouses brand.