Here is everything you need to know about the conversion to gkhouses!
Change is hard. That’s why we would like to make it as easy as possible. We created this webpage with a bunch of Frequently Asked Questions:
Frequently Asked Questions:
1. Why do I have to recreate a new account?
I agree. This is a HUGE pain. Especially having to do it twice. Even though we run the same management software, the software doesn’t allow us to merge the data over into our account and keep your same login. Thus, we need you to create a new login, into our database.
2. How do I pay my rent?
We’d PREFER you to pay through our online portal. There are no fees if you pay by direct deposit/ACH. However, there is a fee for paying with a credit card. Although we suggest not financing your rent.
You may also mail us a check or money order to:
5543 Edmonson Pike, Box 242; Nashville, TN 37211
3. How do I submit a work order if something breaks?
Again, we have a preferred method and another method. The BEST way is to submit a work order through your online portal. This allows the work order to go directly into our system. Please give a detailed description and upload photos.
The other way is to call our office (615) 925-3880 and hit extension 1. This will take you to our maintenance department where you can tell them what is going wrong.
4. What is the best way to communicate with you?
The best way to communicate with us is using our support email address . . . [email protected] We prefer (there it is again) to keep everything in writing. If you’d like to talk on the phone, please email support and request a callback.